The people at Discount Water Softener's are great to work with and very helpful. I ordered the Genesis 2 Upflow High Efficiency 1.25" Water Softener. It was order on a Sunday and had it by Wednesday. Easy installation and good instructions to follow. The unit works great. Water is very soft and met my expectation's. Still waiting on cylinder cover that was on back-order.

I purchased the premier upflow system a couple months ago. I am married with three children. We purchased the 80,000 grain unit. We also live in Indianapolis where we have very hard water at around 20 to 25 grains per gallon. Without a softener, pretty much any appliance or bath fixture would immediately become calcified and disgusting. The winters are very dry obviously in Indiana and so hard water during that time also makes me have significant issues with eczema. This is the first water softener that we have had the finances to be able to afford. We installed this unit about three months ago. Within just a couple hours the hardness of the water went from 20-25 grains per gallon to undetectable on a dip test. Our dishwasher that had a chrome inside, we hand washed and got all the grime off and since then it has been perfectly shiny with not a single spot of calcium buildup. I loaded four bags of solar salt into the unit 2 1/2 months ago. It is still half full, which demonstrated this is an incredibly efficient unit because at that rate we will only be using about 10 to 15 bags of salt per year for a family of five! So far so good with this unit. I don’t think I could ask for a better result. As for the longevity of the unit I clearly can’t comment on but it seems incredibly well built in reliable so far. Thank you for making such a good product.

A word of advice to the manufacturers, please make your instruction manual better. The pictures were terrible and low quality. The step-by-step instructions were poor. Either make the Instruction manual much better with clear pictures and step-by-step instructions or release a YouTube video where you go over the entire process from start to finish with each step outlined. This is 2020. We should not have issues with quality pictures and instructions when we have essentially free resources like YouTube readily available to everybody. I did have issues with a certain step that was not well outlined in the manual whatsoever but is vitally important so I called the company. They were very responsive and helped me quickly. Thank you for that, but the instructions really should be better.

First time user of a water softener. Easy to install, impressed with the quality of the system and the warranty.

I have read the previous reviews and I agree that the instructions could be consolidated and updated for the very model that I purchased. It would have saved me some time to have all the adequate information in one place instead of having to view two videos and read and reread the instructions. I had called the company before I purchased the softener and I am glad I did. He answered all my questions and gave me many tips on selecting my softener and made sure I had all the components I would need. Everything was well packaged, and if they would include a couple of drain hose clamps I wouldn't have had to go to the hardware store at all! I am VERY pleased with the operation of my unit. I ran my 30 year-old water softener every 4 days whether it needed to run or not, but with this new one it only runs when the it needs to recharge. I'll save MANY $$ on salt.

This is the third water softener I have owned. The design and quality is very good. I really like the bypass valve in how easy it is to connect and operate. I give the products a 5 star rating. The main reason for an overall rating of 4 stars is that the Installation manuals that are sent with the product are not completely accurate and the materials you can download from the website are outdated. I had to use 2 different installation manuals and watch all the videos online before I felt confident I was following each step correctly. The initial startup and first cycle for the valve is especially unclear and the valve operation does not match the instruction manual for this process.

I bought my first Genesis water softener for my first home 5 years ago and we loved it and never had a problem. Now I am buying a Genesis 2 Premier water softener for my second home. I had great customer service both times. Since this is a family owned business, they take time to ask questions about your project. It's not like that at the big box home improvement stores.

It has been in for 2 weeks and the flow of soft water has been outstanding. It promises to be very low effort to maintain it as it counts the gallons used and regenerates based on the our usage not a time schedule. I am very happy with the support team that helped me thru the installation. They were available and responded quickly.
Installation is relatively simple though the instructions are inadequate. One video I found on the discount water softeners website clarified the preparation and programing of the valve unit, the lubrication and installation of the resin filter. The written instructions for preparing the brine tank were out of order and incomplete and I could see no video to help. I had to guess at half of the preparation of the brine tank. Further I didn’t read the parts list carefully and misunderstood that the brine and flow valve drain lines are not included. I had also missed the fact that I could have ordered them at the time I ordered the Water Softener. I was told it was an option on the website where I ordered it but I completely missed it. I suggest calling them when you order to be sure you see all the options. Further , the bypass valve has a part called the impeller that is not mentioned in the instructions and no warning is given that it can easily fall out of the bypass valve unnoticed. If it is not in place the gallons can not be counted so the valve display shows no water usage. The support team provided a video that clarified its placement and what it looks like.

Water softener is good, works well, easy to install. People at Discount Water Softeners are less so. Woman be that answers phone pretends to have knowledge but does not. Previous calls to service were met with incompetence. Now I'm told they had some people issues which have been resolved. Theses people get testy when I ask questions. I've bought 2 softeners from them, but, its not been a pleasant process. They even give wrong delivery dates. I was told Sunday or at the latest Monday, fact was Tuesday.

Overall a good experience. Easy set up and great videos and literature to get me up and running. This was a DIY project that I would rate a 2 on scale of 1-5 with 5 being most difficult. The only criticism I have is the drain line in my opinion is too small at 1/2" and is very noisy during backwash cycle. I would like to see that at 3/4" or 1" for more volume. Softener is doing its job and we are already noticing a difference in our water.