So far, so good!!

When I installed the brine tank, I noticed the float in the brine well didn't look right. Looking closer, I saw the float had fallen off and had dropped to the bottom. Also down at the bottom was the rubber grommet that is supposed to hold it in position. I removed the plastic water tube assembly and then turned the whole tank upside down to get the loose parts out. I put it back together according to some pictures I found on-line from a different softener supplier. It would have helped to have a warning about this happening and a diagram how the parts go together. If I hadn't noticed this before putting water and salt in the tank, it would have been a real pain. The valve the float hangs from needs the weight of the float to fully open the valve. Otherwise, without the float being connected, I believe the brine draw could have been compromised.

My water tests @ 26 grns/gal hardness. I have been using this in our home for almost 3 months now. What an incredible difference! Softer feeling skin and no more nasty calcium build up. My order was professionally handled. I have inquired several times about one thing or another. Discount Water Softeners staff has been very good at getting back with me. This is not a difficult DIY project if you are accustomed to doing projects yourself. It took me about 7 hrs to do the project. Not bad instructional videos on their web site, very helpful. Also consider adding whole house filtration, especially if on private well as we are. No more grit or sand plugging up washer screens and faucet diffusers. The head is very easy to program. My total cost for misc. fittings, filtration, and the softening system was less than $1000.00 and a day of my life. The leading name in soft water wanted over $3500.00 to set me up with their product. I am very happy I chose discount water softeners and did it myself!

Appreciate working with an American small business who supports their products. The softener was missing a part from factory. Business owner, Tom, reconciled this immediately and shipped me the part. He also reimbursed me for some resin that was lost as a result of the factory slip-up, in order to make things a positive experience. I recommend doing business with small businesses like this who support their products.

This is the 8th Fleck 5600 Mechanical I've installed for friends and family in the past 19 years. I think it's the best softener on the market, specifically the Mechanical 5600. I see no advantage to the 5600 STX (for my purpose) vs the Mechanical. I'm very familiar with the workings of the Mechanical and can easily trouble shoot and repair them for minimal cost. With the STX you often times need to replace the circuit board ($$) to effect a repair. Discount Water Softeners has great pricing, quick shipping and great technical/installation/trouble shooting support if needed.

Great system, very quick shipping.
If installing yourself, just know there is no manual. What is on the website is not much help either. Plenty of other sellers/websites that have detailed instructions or videos. Several trips to HD for items not included. Also, know that resin comes in separate bag, not in the cylinder.
Overall, very pleased with the end result and soft water.

Web site was easy to use, had all the information I needed to place an order. System arrived in a timely manner, exactly as ordered and installation is in progress. System is exactly what I wanted.

Delivery was fast. My plumber installed it easily. We can tell the difference in our water quality already after one week.

I should have paid more attention to my connection fitting size which would have made the install even easier. So far (about 1 month) the system is performing great!