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December Genesis Sale

Water Softener Frequently Asked Questions

Why arent there any reviews on the Genesis softener?

The Genesis Upflow, high efficiency water softeners are manufactured by a company that has been in business for over 50 years. They have offices available in the USA and Canada. Discount Water Softeners is the only company to carry the Genesis name, and we currently only sell our line through our website. For proprietary reasons, we are not authorized to list the manufacturer on our website, but the parts are readily available as well as warranty and support.

Who handles warranty issues?

All Genesis and Fleck water softener warranty issues are handled directly through Discount Water Softeners. We are a water softener company that has been in business over 20 years. We are not here to just make a sale and leave. We stand by our products and are here to help our customers after the purchase and for many years to come. The manufacturer makes the ultimate approval on warranty coverage. A photo of a manufacturer failure would ultimately need to be approved by the manufacturer for warranty coverage.

If you have any support questions after a purchase, please browse our Support page.

Besides the great salt and water savings, whats really the difference between the Fleck and Genesis?

We like to ask our customers this question: Would you prefer purchasing the older type of washing machines that use 80% more water and 50% more soap, or would you purchase the HE (high efficiency) washing machines that use significantly less?

The Genesis is the new, high efficiency water softener of today, which our competitors literally sell for hundreds and even thousands of dollars more.

In addition, the Genesis water softener is pre-programmed to do a “Refresh Rinse” every 7 days if you do not use enough water, thereby rinsing off the pre-existing calcium, magnesium and iron attached to the resin and “fluffing it up” to prevent channeling (clumping of the resin) and bacteria build up.

Is the Genesis expensive?

The salt savings alone far exceeds the cost difference of a Genesis over a Fleck. In most cases, the difference is only a couple hundred dollars up front, but the savings over the next 15 years is over $1,000 plus dollars.

In addition the Genesis line has a longer warranty that covers 100% of all parts on the control head and you receive a lifetime warranty on the resin and brine tanks. The only thing not covered under warranty is the resin, which lasts between 12-15 years.

Should I buy a Genesis or a Fleck?

That’s a great question, which we are asked by customers every day. The long-term value and savings of high efficiency is our recommendation, however, we understand some customers shop solely based on price and reviews of the Fleck and feel comfortable purchasing it based on the reviews and do not want to go with newer, more efficient technology.

We ask customers to look at our Bizrate and Home Advisor reviews and company as a whole to make the best decision based on everything and not just one item.