Ordering and Shipping

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  1. Is a signature required or does someone need to be home to accept my order? All regular orders shipped via UPS are delivered at the UPS driver’s discretion. If no one is home at the time of delivery then it is up to the UPS driver if your order will be left for you or they will leave a delivery tag. All larger common carrier truck orders require a signature and ...
  2. Are there any additional costs for shipping or tax? All items listed on our website include shipping and there no additional costs or fees required. If your order is shipped to an Illinois address you will be required to pay 7% Illinois tax
  3. How can I track my shipment? Within 24 hours after your order ships, you will receive a tracking number via email so that you know when your order will be delivered
  4. What do I do if I receive a damaged or incomplete order? All orders must be inspected for damage or missing items at the time of delivery. Failure to do so can delay or even prevent replacement of items. Please see policies for additional information.

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