Getting Started

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  1. Should I purchase a timered water softener or on demand (metered) water softener? Timered Water Softeners: Thetimered system is older technology that still works today.Basically the water softener is set up to regenerate after a predetermined amount of days regardless of the amount of water used. This is fine but, you may not use the same amount of water each day. So, ...
  2. How long will it take to get my water softener once I order? Our standard free ground shipping rarely exceeds 3 business days. We ship from 4 different locations throughout the country to minimize turnaround time for you the customer. All stock orders placed before 12pm CST almost always ship out the same day. If not they ship the very next business ...
  3. Should I place my order online or call in my order? We prefer that you place your order online to ensure accuracy and security. If you have any questions you can email us or call our office or if you prefer, you can place your order over the phone. (847) 462-9000
  4. Which is the best water softener? We only sell top of the line independent dealer brand water softeners from Genesis, Fleck, and Logix (formerly Autotrol). Each system is unique in it's own design. All 3 designs have proven reliable over the years. Our Genesis line are the most efficient water softeners available on the market ...
  5. I have a private well and I need my water tested, what are my options for testing and what is the cost? Discount Water Softeners, Inc. can provide your with some simple testing options with little or no cost to you. If you are on a private well and your only concern is the water hardness, you can go to our contact us page, fill out your contact information and select "Send me a test kit". If you ...
  6. Can I get a water softener that is too small or too large? Yes, A water softener needs very regular regeneration of about at least once a week. The manufacturer recommends proper operation your home water softener should average regenerations of about once every 5 to 7 days. If gone too long you can experience something called channeling, bacterial ...
  7. Which is the best water softener? We only sell top of the line independent dealer brand water softeners from Genesis, Fleck, and Logix (formerly Autotrol). Each system is unique in it's own design. All 3 designs have proven reliable over the years. Our Genesis line are the most efficient water softeners available on the market ...
  8. Should I purchase a timered water softener or on demand (metered) water softener? Timered Water Softeners: The timered system is older technology that still works today. Basically the water softener is set up to regenerate after a predetermined amount of days regardless of the amount of water used. This is fine but, you may not use the same amount of water each day. So, ...
  9. So what water softener size is right for me? We have done all of the calculations for the proper size water softener for your home on our water softener sizing chart located on our home page. Once you have determined your water hardness and any iron content (if present) you can simply refer to the chart and size your system accordingly ...
  10. What is hard water? When water is referred to as 'hard' this simply means, that it contains higher minerals than ordinary water. These are especially the minerals calcium and magnesium. Increased dissolved calcium and magnesium result in an increase in hardness. Magnesium and calcium are positively charged ions. ...

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