Knowledge base

Getting Started

  1. Should I purchase a timered water softener or on demand (metered) water softener?
  2. How long will it take to get my water softener once I order?
  3. Should I place my order online or call in my order?
  4. Which is the best water softener?
  5. I have a private well and I need my water tested, what are my options for testing and what is the cost?

Iron Removal

  1. How to identify an Iron Problem in my water supply?
  2. How to identify an Iron Problem in my water supply?
  3. What if I have an iron level below 3 ppm?

Ordering and Shipping

  1. Is a signature required or does someone need to be home to accept my order?
  2. Are there any additional costs for shipping or tax?
  3. How can I track my shipment?
  4. What do I do if I receive a damaged or incomplete order?

pH Neutralization

  1. Calcite and Corosex Media for pH Modification
  2. How does the pH scale work?
  3. Low pH: Acid Water Conditions

Reverse Osmosis

  1. Why are reverse osmosis units so popular?
  2. What does reverse osmosis remove?
  3. How much does it cost to maintain a reverse osmosis system?
  4. Does a reverse osmosis unit remove minerals that are essential to health?
  5. Do reverse osmosis units need electricity?

Sizing Help

  1. Can’t I just buy a water softener/filter with a filter built right inside to remove iron and hydrogen sulfide?
  2. Can’t I just buy a water softener/filter with a filter built right inside to remove iron and hydrogen sulfide?

Taste and Odor Treatments

  1. Should I install a Carbon Filter in my home and which one should I get?
  2. Taste and Odor in Water
  3. Other Dechlorination Methods
  4. Taste and Odor Removal with Activated Carbons
  5. Taste and Odor Removal

Technical Support

Water Softening

  1. How much does a water softener cost? How much does a water softener cost to operate?
  2. Can I filter iron out of my water with a separate filter inside my water softener?
  3. Where should a water softener be installed?
  4. When does a water softener resin need to be replaced?
  5. Can I use softened water to fill my swimming pool?