Discount Water Softener Policies, Water Treatment Systems, Home Water Treatment
By purchasing from Discount Water Softeners, Inc. you agree to all terms and policies outlined below.
Unless specifically noted on our website, most all items purchased from Discount Water Softeners are shipped for free inside the contiguous U.S. within 1 business day. Commercial or non stock items can take longer. Free shipping to Hawaii and Alaska residents are not currently availabl. Free shipping applies only to our standard method of shipping which is by ground UPS, FedEx, or freight trucking. Small parts and test kit orders may be sent via U.S. Postal service and may not be available to track online. If you require any other method (next day, second day, etc.) you will be charged an additional cost for that specific method of transport. Please email or call (847) 462-9000 to obtain the required rate. Shipping to Canada is not currently available. Contact us for any other shipping quote.
All prices and specifications are subject to change without notice. Any order shipped to
an Illinois address will be charged 7% sales tax. Discount Water Softeners will not be held liable for graphic, clerical, typographical, and printing errors.
Forms of Payment:
Payments may be made by credit card, certified check, or money order. Discount Water Softeners currently accepts VISA, MasterCard, American Express and Discover credit cards.
Discount Water Softeners reserves the right to refuse any order. It is solely the customers responsiblity to inspect all orders immeditaely for damage or missing items prior to receipt of shipment to file claims. Failure to do so will void any loss or damage claim. In the event of low stock or out of stock items, Discount Water Softeners, Inc. reserves the right to substitute items for equal or higher quality items without prior customer consent.
Special orders for non-stock or specialty items can be made by contacting us via email or phone. All non-stock special order sales are final and can not be returned. Special orders may take 3 to 6 weeks for delivery depending upon manufacturer and specific item.
Refused Deliveries/Returned Orders:
UPS or FedEx refused deliveries or returned orders will be charged a 20% restock fee plus original and returned shipping costs. Common Carrier refused deliveries or returned orders will be charged a 20% restock fee plus freight charges both ways. All returned orders must be sent back in original condition within 30 days of original purchase date.
Any order cancelled prior to shipment will be charged a 6% cancellation fee. Once an order has shipped, the order cannot be cancelled. It can only be returned for refund less shipping and restocking fees.
Discount Water Softeners will reimburse shipping costs for the return of any items found to be defective in materials or workmanship by the manufacturer within the applicable manufacturers warranty period. Any damage claim must be made within 15 days of date of delivery. Most warranty or damage claim approvals take 4 to 6 weeks to process. Original sale price refunds less fees will only be given if returned items are received in reasonable condition for resale. Non warranty or damage claim items must be received within 30 days of the date of original purchase. All SoftSorb water systems can be accepted for warranty consideration under our performance guarantee within 90 days of purchase date. Performance guarantees are subject to additional testing prior to warranty approval. Please contact us by email or call (847) 462-9000 prior to returning any merchandise.
All customer information provided to Discount Water Softeners for the purpose of ordering or general correspondence is held in confidence. We do not sell, rent, or share customer information with any non-affiliated third parties.
All goods are warranted for materials and workmanship by manufacturer. While specific warranties for many goods exceed 1 year, the warranty period for all goods shall be no less than 12 months from receipt of merchandise. Refer to factory for full warranty terms and warranty information covering a specific product. All warranty submissions require proof of actual manufacturer defect be submitted for warranty consideration. See Warranty for more details on specific warranties.
Discount Water Softeners, Inc. will not be held responsible for any damage or injuries caused by improper installation, or for misuse or misapplication of any product distributed. It is ultimately the customers responsibility to provide proper installation as well as all information for proper application. Installation of any systems containing carbon, birm, or greensand medias is strictly prohibited under Proposition 65 of the state of California. Discount Water Softeners, Inc nor it's supplier or manufacturers can be held responsible for customer installations of the above systems or components.